Russell & Atwell FAQs logo
Russell & Atwell FAQs logo

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How do I track my order?Updated 8 months ago

Once we have picked and packed your order, you will receive a confirmation email with your order details and a Whistl tracking link.  Tracking information may not be immediately available, but your  link will go 'live' as soon as your order has been collected and scanned in by Whistl.  

All further delivery updates will be emailed to you directly by your courier - this may be either Whistl, Royal Mail or Amazon.  You can manage your delivery at this point using the links included in the delivery updates - e.g. delaying delivery or leaving delivery instructions.

If you are having problems, please send the details to us on [email protected] and we will try to help.

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