Russell & Atwell FAQs logo
Russell & Atwell FAQs logo

All articles

Can you add delivery instructions to my parcel for me?Updated 6 months ago

Unfortunately we have no way of passing any delivery details or instructions to our courier.  But as soon as your order has been received and scanned in by the courier - usually Royal Mail - you will receive a message or an email directly from them.  This contains a live tracking link, which you can use to manage your delivery - including changing the date, or nominating a SafePlace. So you can add delivery instructions by using this tracking link. 

NB  It is best to make any changes as soon as possible after your order is scanned - because the closer a parcel gets to delivery, the less you are able to change!

Was this article helpful?
Yes
No
Proper cool chocolates for everyone