Help, I've got something wrong!
Firstly, well done for spotting it!. If you notice your shipping address or postcode are wrong - it happens! - then please contact us on [email protected] as soon as you've placed your order and we should be able to help. But once your order
The short answer is... it depends!. If you catch us quickly, i.e. before your order is packed, we can often amend it, especially during low-demand periods. But please note that during periods of high-demand (e.g. Festive Season), we are very focused
If you wish to postpone or cancel your order, please get in touch with us at [email protected] as soon as you can. Please include your #order number and the details of your request. We will always try to help, but as our products are fresh,
If you would prefer us to send your order out a later date, just get in touch with us on [email protected] with your #order number and the date you'd like us to ship. As long as it hasn't already been packed and sent, we should be able to he
Our chocolates should be kept as cool as possible during transit - and out of direct sunlight to avoid melting. And our twin packs and triple packs are letterbox-friendly, so your carrier can post them straight through your door to safety. However t
Unfortunately we have no way of passing any delivery details or instructions to our courier. But as soon as your order has been received and scanned in by the courier - usually Royal Mail - you will receive a message or an email directly from them.
Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This is due to the nature of our products - they are perishable (like a bunch of fresh flowers), so we can't send them to anyone else!. However, we are commit
Hmmm, this is a tricky one and can sometimes require a little detective work! If no one was home at the time of delivery, the carrier will usually leave the parcel in a safe location. The delivery confirmation is sometimes a bit vague, but do check
Our chocolates are sent out in bespoke boxes to give them the best chance of arriving in perfect condition. However, things do occasionally go wrong - so we're sorry if your chocolates aren't looking tip-top when they arrive! We'd love to deliver ev
At Russell & Atwell we are a chocolate business, reliant on couriers to get your fresh chocs to you - and they do occasionally let us down. Please keep an eye on your tracking information for updates. Order do sometimes appear to get 'stuck' in one
Oops, very sorry. We have a wonderful and experienced team at Chocolate HQ... but we are all human and mistakes can happen!. Just send us an email with the details to [email protected] so we can investigate. Please include:. While we can't g