Russell & Atwell FAQs logo
Russell & Atwell FAQs logo

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Do you offer free shipping?Updated a month ago

Yes! Standard Delivery is free if you spend £17 or more (three pouches or more). It typically takes 2-3 working days using Royal Mail RM48 service. We aim to get orders placed by midday out the same working day. Standard orders placed over the weekend can take an extra day, if we’re very busy.

If urgent, choose Express Delivery at checkout. Order by midday, 70% are received the next working day using RM24 Royal Mail Service. Express orders over the weekend are prioritised on Monday morning.

Once your order has been despatched, you will receive a confirmation email with a tracking link. The drop of honey acts as a wonderful natural preservative and keeps your chocolates deliciously fresh during transit.

We post every weekday, although in Summer we avoid Fridays for Standard Deliveries and occasionally pause deliveries if the weather is too hot. Deliveries are made Monday-Saturday depending on the quality of your local service, and occasionally on a Sunday via Amazon.



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