Delivery

How we get our chocolates to you

Where do you deliver to?

Due to the fresh nature of our chocolates, we are currently only able to deliver to the UK, including the Channel Islands and the Isle of Man, but excluding BFPO.

Do you offer free shipping?

Yes! Standard Delivery is free if you spend £17 or more (three pouches or more). We aim for delivery within 5-7 working days of you placing your order, but it's usually quicker. Once your order has been despatched, you will receive a confirmation ema

Do you offer express shipping?

Yes, absolutely! You can upgrade to 'Express' for £2.99 - if you order before 9am this is usually sent out the same day and we're finding around 85% of these arrive the next day. During hot weather, we also offer an 'Express plus ICE' option for £4.9

How long does delivery take?

The quick answer is – usually within 7 working days of placing your order, but very often it’s sooner. The long answer is… it depends! On:. a) How quickly we can pack and post your order, and. b) Which shipping option you choose... Our pack/post t

What happens when it's hot?

Given that our chocolates contain fresh cream (and no palm oil), they are a little more delicate than most! So they do need to be kept chilled in the fridge - whatever the weather - to enjoy them at their best. But in the summer, we watch the weathe

Will my fresh chocolates go off in the post?

No, they won’t!. We have done extensive product testing to ensure our chocolates are fine, even if they are delayed on their way to you. The little drop of wild honey, a brilliant natural preservative, keeps them in great shape to pop into the fridg

Which carrier do you use for delivery?

We currently use both Royal Mail and Amazon (through Whistl) - so we will choose the best service for your order on the day. Just check the tracking link in your shipping confirmation to see who’s on their way!. (If the tracking number starts with a

How do I track my order?

Once we have picked and packed your order, you will receive a confirmation email with your order details and a Whistl tracking link. Tracking information may not be immediately available, but your link will go 'live' as soon as your order has been