My order is taking ages - is it lost?Updated 8 months ago

At Russell & Atwell we are a chocolate business, reliant on couriers to get your fresh chocs to you - and they do occasionally let us down. 

Please keep an eye on your tracking information for updates.  Order do sometimes appear to get 'stuck' in one place for a couple of days, but we usually find these orders 'unstick' themselves again just as quickly.  

Your order will still be in great condition.  We have done extensive product testing to ensure our chocolates are fine, even if they are delayed on their way to you.  The little drop of wild honey, a brilliant natural preservative, keeps them in great shape to pop into the fridge and chill down for a couple of hours, ready to enjoy at their best.

However, if you are concerned that your order really is lost, please contact our customer support team at [email protected].  Please include your #order number and any other relevant details and we will investigate.