My order tracking says 'delivered' - but it’s not here.Updated 8 months ago

Hmmm, this is a tricky one and can sometimes require a little detective work!  If no one was home at the time of delivery, the carrier will usually leave the parcel in a safe location.  The delivery confirmation is sometimes a bit vague, but do check as in some instances it will show the exact location of the delivery.

Be sure to check around your home and with any neighbours / building management who may have collected or taken your delivery in for you.  

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it was headed to the right location - we do occasionally get issues where, ahem, the customer has put the wrong address in.

It is also possible that a parcel may be marked as delivered, but is taking additional time to arrive.

If you still are unable to locate your delivery, please email us on [email protected] so we can investigate.  Please include the following info: 

• your #order number
• the address you were expecting it to be delivered to
• any other relevant details