What is 'Dollop Rewards'?. Dollop Rewards is our loyalty programme and named after the dollops of fresh organic double cream we use in our chocolates.  You earn 'dollops' when you shop and in a few other ways, then swap them for money off scrumptious

What is &apos;Dollop Rewards&apos;?Dollop Rewards is our loyalty programme and named after the dollops of fresh organic double cream we use in our chocolates. &#xA0;You earn &apos;dollops&apos; when you shop and in a few other ways, then swap them for money off scrumptiously fresh chocolates.Full details: <a data-fr-linked="true" href="https://www.russellandatwell.com/pages/dollop-rewards">https://www.russellandatwell.com/pages/dollop-rewards</a> How do I join?Joining is free and takes seconds. Sign up or sign in at <a data-fr-linked="true" href="https://account.russellandatwell.com">https://account.russellandatwell.com</a> and you&apos;ll receive 200 Dollops just for joining, before you&apos;ve bought anything. How do I earn Dollops?Shop: every &#xA3;1 you spend earns 5 Dollops (this applies to all orders, including subscription orders)Sign up: 200 Dollops when you joinRefer a friend: 500 Dollops when your friend places their first order (your friend gets &#xA3;5 off their first order too)Birthday: 500 Dollops on your birthday. Please make sure your birthday is added to your profile.Like us on TikTok: 50 DollopsLike us on Facebook: 50 DollopsFollow us on Instagram: 50 Dollops How do I spend my Dollops?From 500 Dollops, you can swap them for money off your next order of fresh chocolates. Sign in to your account to see your balance and available rewards: <a data-fr-linked="true" href="https://account.russellandatwell.com">https://account.russellandatwell.com</a> I&apos;ve bought from Russell &amp; Atwell before &#x2014; do my past orders count?Yes, we&apos;ve back-dated Dollops for every order placed since 1st January this year. If you&apos;ve ordered from us this year, your Dollops are already waiting in your account. Sign in at <a data-fr-linked="true" href="https://account.russellandatwell.com">https://account.russellandatwell.com</a> to see your balance. Orders placed before 1st January this year don&apos;t earn Dollops (we&apos;re chocolatiers, not time-travellers). Where can I check my Dollop balance?Sign in at <a data-fr-linked="true" href="https://account.russellandatwell.com">https://account.russellandatwell.com</a> to see your current balance, your rewards, and your referral link. What is a Dollop worth?Every &#xA3;1 you spend earns 5 Dollops, and from 500 Dollops you can swap them for money off. So roughly: buy chocolate, get more chocolate cheaper. Do Dollops expire?Dollops expire after 12 months of inactivity. We&apos;ll email a warning well before anything melts away&#xA0; - one small order keeps the lot. Can I use Dollop rewards with other discount codes?No, one treat at a time. Dollop rewards can&apos;t be combined with other discount codes or offers. Do subscription orders earn Dollops?Yes, every &#xA3;1 counts, however you order. How does refer-a-friend work?Sign in at <a data-fr-linked="true" href="https://account.russellandatwell.com">https://account.russellandatwell.com</a> to find your personal referral link. Share it with a friend: they get &#xA3;5 off their first order, and once their first order is placed, 500 Dollops land in your account. Something isn&apos;t working, what should I do?Dollop Rewards is currently in testing (&apos;Beta&apos;) mode, so the occasional glitch is possible - no worries, your Dollops are safe with us. If you spot something that doesn&apos;t look right (a missing balance, back-dated orders not showing, a reward not applying), please contact us info@russellandatwell.com and we&apos;ll put it right. Quick answers for common questions:Is it free to join? Yes, and you get 200 Dollops for signing upHow much do I earn per &#xA3;1? 5 Dollops&#xA0;When can I first swap Dollops? From 500 DollopsDo past orders count? Yes, back-dated to 1st January this year.Where do I check my balance? <a data-fr-linked="true" href="https://account.russellandatwell.com">https://account.russellandatwell.com</a>.Can I combine with discount codes? No.Do Dollops expire? Yes, after 12 months of inactivity.Do subscriptions earn Dollops? Yes!

Dollop Rewards

Russell & Atwell FAQs

What is our philosophy at Russell and Atwell?

Our Philosophy

What do you mean by 'fresh' chocolates?

What flavours of Fresh Chocolates do you have?

Where is your chocolate made?

What size packs do your chocolates come in?

Do you still sell starter packs of 2 pouches?

How many chocolates are in your pouches and jars?

How long will your chocolates last in my fridge?

Will you be adding new flavours?

Why 'Monty'?!?

Do your chocolates work well as gifts?

Finding the best combination

Where can I buy your chocolates?

Our Products

OK, so what's actually IN your chocolates?

What allergens do your chocolates contain?

Are your products gluten free?

Are your chocolates lactose free?

Are your chocolates nut free?

Where does your vanilla come from?

Are any of your ingredients genetically modified?

Are your chocolates kosher?

Are your chocolates halal?  Do they contain alcohol?

Are your chocolates suitable for vegetarians?

What is soy lecithin and why do you use it?

Do you sell vegan chocolates?

How many Calories do your chocolates contain?

Are all your ingredients organic?

Why don't you make a sugar-free chocolate?

What's wrong with palm oil?

Would your chocolates be considered an ultra-processed food (UPF)?

Where do your ingredients actually come from?

Do you test your chocolate for heavy metals?

Are your chocolates suitable for a low FODMAP diet?

Do we contain Bovaer?

Our Ingredients

Do you deliver outside the UK?

Can I order now to send at a later date?

How do I apply promo/discount codes?

How will my chocolates be packaged?

I can't log in?  Why aren't you sending me my password?

What payment methods do you accept?

My payment hasn't gone through, what should I do?

Ordering

Where do you deliver to?

Do you offer free shipping?

Do you offer express shipping?

How long does delivery take?

What happens when it's hot?

Will my fresh chocolates go off in the post?

Which carrier do you use for delivery?

How do I track my order?

Delivery

Help! The shipping address on my order is wrong

Can I change my order after I've checked out?

Can I cancel my order?

Can I put my order on hold?

Help!  I'm not going to be there when my order arrives!

Can you add delivery instructions to my parcel for me?

Do you offer refunds or exchanges?

My order tracking says 'delivered' - but it’s not here.

My chocolates have arrived damaged

My order is taking ages - is it lost?

What do I do if I receive the wrong item in my order?

Help! I've got a problem with my order or delivery

How do I order a subscription?

How do I change my subscription details?

How do I skip a subscription shipment?

How do I cancel my subscription?

Subscriptions

I'm a retailer - how do I stock your chocolates?

Corporate or bulk purchases

Retail and Corporate

Contact us

How do I leave feedback?

How should I store my Easter egg chocolates?

What ingredients are used in your Easter egg?

Are your Easter eggs available in-store, or can I only buy them online?

Are your Easter eggs available in different flavours?

Will the Easter eggs arrive intact during delivery?

Do you offer gift wrapping for Easter eggs?

Is the Hex-Flex packaging recyclable?

Easter Eggs