Russell & Atwell FAQs logo
Russell & Atwell FAQs logo

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Ordering

How to order our chocolates

Do you deliver outside the UK?

We deliver throughout the UK, including the Channel Islands and the Isle of Man, but excluding BFPO. Due to the fresh nature of our chocolates, we are currently unable to deliver outside this area - but where there's a will there's a way!  If you are

Can I order now to send at a later date?

Not yet... but we're working on it!  We are still a small company with very simple systems so we recommend ordering 1-2 weeks before a desired date, such as a birthday or holiday. See the 'How long does delivery take' FAQ in our Help Center for more

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the 'Discount code or gift card' field. • Click 'Apply' to see your new total before finalizing your order. • Only one code can be used per order and most codes are one

How will my chocolates be packaged?

Packaging materials. While we try to keep our packaging simple... we have discovered that packaging is actually a complicated area!  We have always strived to minimise environmental impact, whilst also having packaging that can protect our fresh choc

I can't log in? Why aren't you sending me my password?

OK... We have to confess that the website is pretty misleading on this point - sorry!  When you reach the checkout page, it does offer you an option to  'log in' but, in practice, no-one has an account or a password.  So you will never receive a pass

What payment methods do you accept?

We accept all major credit and debit cards, as well as Apple Pay, Google Pay, Shop Pay and PayPal. Just choose your preferred payment method when you get to the checkout page. Please note that if you pay us by a delayed method e.g. Paypal Cheque - th

My payment hasn't gone through, what should I do?

Oh no! Very sorry about that. Please try an alternative payment method if you can. We will try our very hardest to take your money and give you yummy chocolates. If this still doesn't work then contact us at [email protected] and we'll do our

Proper cool chocolates for everyone