Ordering your chocolates on subscription is super easy - and a great way to save money!. We offer subscriptions on our triple pouch packs and our glass jar refill eco-pouches. Just click on the product you would like.   You will be offered a 'ONE-TIM

Ordering your chocolates on subscription is super easy - and a great way to save money! &#xA0;We offer subscriptions on our triple pouch packs and our glass jar refill eco-pouches. &#xA0;Just click on the product you would like. &#xA0; You will be offered a &apos;ONE-TIME PURCHASE&apos; price, and a &apos;SUBSCRIBE AND SAVE 15%&apos; price. &#xA0;Click &#xA0;the &apos;Subscribe and Save&apos; action box to add the subscription to your basket and then just check out as usual.As subscription orders are already discounted, additional discount codes cannot be used.

How do I order a subscription?

When you purchase a subscription from us, your order confirmation will include a link to your own individual customer subscription portal.  This puts you in full control of your subscription.  (Don't worry if you can't find your link any time - just

When you purchase a subscription from us, your order confirmation will include a link to your own individual customer subscription portal.&#xA0; This puts you in full control of your subscription. &#xA0;(Don&apos;t worry if you can&apos;t find your link any time - just get in touch and we&apos;ll resend it) To change the details of your subscription:1. Click on the link to your customer subscription portal2. Click on your subscription product. &#xA0;This will take you to a menu confirming your subscription details - i.e. quantity, next order date, order frequency, payment details and your customer details. &#xA0;3. Click on the arrow in the appropriate box to change any of these settings.4. If you want to change&#xA0;your subscription items, just add a new product and delete the old one. &#xA0;Please note the new product will be added at the current subscription price for that product, as shown on the website. &#xA0; Remember you can always contact us on <a href="mailto:&lt;a data-fr-linked=">info@russellandatwell.com</a> if you need help.&#xA0;

How do I change my subscription details?

When you purchase a subscription from us, your order confirmation will include a link to your own individual customer subscription portal.&#xA0; This puts you in full control of your subscription. &#xA0;(Don&apos;t worry if you can&apos;t find your link any time - just get in touch and we&apos;ll resend it)If you want to skip a delivery altogether&#xA0;- perhaps because you are going on holiday - then: 1. Click on the link to your customer subscription portal2. Click on your subscription product. &#xA0;This will take you to a menu confirming your subscription details (quantity, next order date, order frequency, payment details and your customer details.) &#xA0;3. Scroll down and click the &apos;Skip this order&apos; box at the bottom of the list. Remember you can always contact us on <a href="mailto:&lt;a data-fr-linked=">info@russellandatwell.com</a> if you need help.&#xA0;

How do I skip a subscription shipment?

When you purchase a subscription from us, your order confirmation will include a link to your own individual customer subscription portal.  This puts you in full control of your subscription.  (Don't worry if you can't find your link any time - just

When you purchase a subscription from us, your order confirmation will include a link to your own individual customer subscription&#xA0;portal.&#xA0; This puts you in full control of your subscription. &#xA0;(Don&apos;t worry if you can&apos;t find your link any time - just get in touch and we&apos;ll resend it) So, to cancel your subscription, just :1. Click on the link to your customer subscription portal&#xA0;2. Click on your subscription product, then scroll down to the bottom of the page and click the &apos;Cancel Subscription&apos; box. &#xA0;That&apos;s it!Our cancellation confirmation email includes a &apos;Manage Subscription&apos; link, which you can use to re-activate your subscription at any time, but please note this will be at the current price for that product on the day.Any problems, just contact us on <a href="mailto:&lt;a data-fr-linked="></a><a data-fr-linked="true" href="mailto:&lt;a data-fr-linked="></a><a data-fr-linked="true" href="mailto:info@russellandatwell.com">info@russellandatwell.com</a> and we can help.

How do I cancel my subscription?

Russell & Atwell FAQs

Subscriptions

What is our philosophy at Russell and Atwell?

Our Philosophy

What do you mean by 'fresh' chocolates?

What flavours of Fresh Chocolates do you have?

Where is your chocolate made?

What size packs do your chocolates come in?

Do you still sell starter packs of 2 pouches?

How many chocolates are in your pouches and jars?

How long will your chocolates last in my fridge?

Will you be adding new flavours?

Why 'Monty'?!?

Do your chocolates work well as gifts?

Finding the best combination

Where can I buy your chocolates?

Our Products

OK, so what's actually IN your chocolates?

What allergens do your chocolates contain?

Are your products gluten free?

Are your chocolates lactose free?

Are your chocolates nut free?

Where does your vanilla come from?

Are any of your ingredients genetically modified?

Are your chocolates kosher?

Are your chocolates halal?  Do they contain alcohol?

Are your chocolates suitable for vegetarians?

What is soy lecithin and why do you use it?

Do you sell vegan chocolates?

How many Calories do your chocolates contain?

Are all your ingredients organic?

Why don't you make a sugar-free chocolate?

What's wrong with palm oil?

Would your chocolates be considered an ultra-processed food (UPF)?

Where do your ingredients actually come from?

Do you test your chocolate for heavy metals?

Are your chocolates suitable for a low FODMAP diet?

Do we contain Bovaer?

Our Ingredients

Do you deliver outside the UK?

Can I order now to send at a later date?

How do I apply promo/discount codes?

How will my chocolates be packaged?

I can't log in?  Why aren't you sending me my password?

What payment methods do you accept?

My payment hasn't gone through, what should I do?

Ordering

Where do you deliver to?

Do you offer free shipping?

Do you offer express shipping?

How long does delivery take?

What happens when it's hot?

Will my fresh chocolates go off in the post?

Which carrier do you use for delivery?

How do I track my order?

Delivery

Help! The shipping address on my order is wrong

Can I change my order after I've checked out?

Can I cancel my order?

Can I put my order on hold?

Help!  I'm not going to be there when my order arrives!

Can you add delivery instructions to my parcel for me?

Do you offer refunds or exchanges?

My order tracking says 'delivered' - but it’s not here.

My chocolates have arrived damaged

My order is taking ages - is it lost?

What do I do if I receive the wrong item in my order?

Help! I've got a problem with my order or delivery

I'm a retailer - how do I stock your chocolates?

Corporate or bulk purchases

Retail and Corporate

Contact us

How do I leave feedback?

How should I store my Easter egg chocolates?

What ingredients are used in your Easter egg?

Are your Easter eggs available in-store, or can I only buy them online?

Are your Easter eggs available in different flavours?

Will the Easter eggs arrive intact during delivery?

Do you offer gift wrapping for Easter eggs?

Is the Hex-Flex packaging recyclable?

Easter Eggs